This Returns and Exchanges Policy details your options on how you can cancel a contract with us, how you can return your purchase, and your rights in relation to obtaining a refund or exchange.

You have the right to cancel the contract created by our written order confirmation without giving any reason 30 days from the day on which you acquire, or someone you nominate (other than the carrier) acquires, physical possession of the products in your order. If you are a customer based in the European Union, the United Kingdom or the European Economic Area and have made a purchase via the Sales Channels, this is considered to be your statutory right to withdraw from the contract. To meet the withdrawal deadline, it is sufficient for you to withdraw before the withdrawal period has expired.

To cancel the contract and return your product(s), you can contact LarMar® Customer Care and follow the instructions that will be given to you.

RETURN PROCESS

Contact LarMar® Customer Care.

You may choose to use our pick-up service and agree on a pick-up date with our logistics partner or a parcel drop-off at any of our logistics partner’s network locations within the eligible return period. You may be asked at this stage to provide information about the product for us to make a first assessment of the condition of this product.

LarMar® Customer Care will send you a return form by e-mail or ask you to complete the return form that was enclosed with your product delivery.

Please fill out the required information on the return form and sign it.

You must include in the delivery package, the completed return form along with the jewel, along with all accessories and documents, any free items you received as part of your order, in their original box. Please also enclose a copy of the packing list or invoice. Please seal the delivery package.

For our pick-up service, our logistics partner will pick-up the sealed delivery package on the agreed date. For our drop-off service, please drop-off the product at the agreed logistics partner’s network location. You must keep a proof of return shipment, and we accept no liability in the event that such proof can not be produced. Only merchandise received by LarMar® Customer Care will be eligible for a refund or exchange. If you decide to use a different logistics partner than the one provided by us, the risk of loss or damage to the product during transit shall remain with you until the product is in our possession.

Please refer to our FAQs or contact LarMar® Customer Care for further details. You may be asked to provide information about the products for us to make a first assessment of the condition of these products.

You can not return or exchange jewellery that have been personalized in any way or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund. This include jewellery that have been engraved or embossed.

REFUNDS

You may return a jewellery purchased through the sales channels for refund, provided that the return complies with these LarMar®‘s Returns and Exchange Policy, in particular with right to cancel and return process above.

EXCHANGES

You may return a jewellery purchased through the sales channels for exchange with another LarMar® jewel, provided that the return complies with these LarMar®‘s Returns and Exchange Policy, in particular with right to cancel and return process above. In any event, the sale of the returned jewellery will be cancelled and a new order for the jewellery ordered must be placed. Should a jewellery be returned for exchange with a less expensive jewellery, only the buyer of the returned jewellery will be entitled to receive a refund of the price difference.